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Lodging and Hotel Manager
Comfortable lodging arrangements help travelers away from their homes have an enjoyable experience. Lodging managers are responsible to make sure the facilities they manage accommodate the needs of their customers. Lodging managers supervise any facility used to house people away from their homes. Examples include hotels, RV parks, boarding houses, etc.
Depending on the facility, lodging establishments come in different shapes and sizes. The size of the facility often determines how many managers work at a particular facility. A general manger is the person supervising other managers and all operations at a lodging establishment. Large hotels usually hire a general manager and division mangers to supervise various divisions and hotel functions. Hotels that do not provide food services usually only hire a single lodging manager to coordinate hotel operations.
Lodging managers are usually responsible for all hotel activities. If a hotel is not making money, lodging mangers are usually held accountable. A hotel's size usually determines how many duties hotel managers are responsible for. Lodging managers are usually responsible for hiring and training employees.
Lodging managers are usually responsible for determining hotel rates and fees, paying strict attention to corporate policies governing room rates. Managers are also responsible to make sure internet technology is available and operational in guest rooms. Certain managers have accounting and sales duties while at the same time being responsible for making occupancy projections, so they can estimate future cash flow.
Front office managers schedule reservations and train hotel clerks working at the front desk. They are responsible to make sure employees treat clients respectively, complaints are properly addressed, and guest requests receive prompt attention. Bill complaints are usually handled by front office managers.
Convention service managers are responsible to make sure conventions are run smoothly. They often coordinate lodging arrangements for convention attendees as well as the number of meeting rooms required for attendees, and they usually make arrangements to reserve equipment and catering. If a problem occurs during a convention, they have the responsibility to resolve it.
Lodging managers often collaborate with marketing and public relations professionals to promote their lodging facilities. They direct much of their advertising efforts towards companies and organizations that could hold conventions or other special events at their hotels.
Lodging managers responsible for human resources manage employees and are responsible for accounting functions and payroll. These specialists hire staff members and train new employees, making sure they are trained in accordance with corporate training procedures.
Lodging mangers rely heavily on computers to perform their duties. Computers store reservation information and keep track of fees incurred during a guest's stay. Lodging managers also use computers to order food and other supplies from vendors. Most hotels offer guests wireless internet access in their rooms. Managers often collaborate with technology experts to maintain computers and other technologies located in the hotel.
Work environment. Since hotels are open 24 hours a day, lodging managers work erratic hours, including evenings and weekends. They are usually on call and work more than 40 hour weeks. In facilities where lodging demand is seasonal, lodging managers perform work not related to guest accommodations or work at hotels not affected by seasonal demand.
Attempting to satisfy customers and operate a profitable business can be extremely stressful. During periods of high demand or conventions, supervising the front desk can increase stress levels.
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